Bug Tracking

Applicable to software development and bug management projects, it aims to improve the efficiency of information synchronization during the process of defect identification, logging, and resolution.

Notify {product owner} to confirm the defect when {defects} are created by non-{product owner}

Trigger	Conditions	Actions
Create Work	Add Fields Conditions - Work Type - Equal to - Bug	Personal Notification - Notification Channel: In-site /Slack/Email - Recipients: {username}

When a Git commit is created for a {pending} defect, change its status to {being fixed}

Trigger	Conditions	Actions
Create a Git Commit	Add Fields Conditions - Status - Equal to - To Do(Bug)	Modify Fields - Modify Status - In Fixing(Bug)

When a bug happening in {production environment} is defined as {blocker} or {critical}, change {priority} to {highest}

Trigger	Conditions	Actions
Create Work	Add Fields Conditions - Work Type - Equal to - Bug & Add Fields Conditions - Severity - One of... - Deadly, Serious & Add Fields Conditions - Environment - Equal to - Production Environment	Modify Fields - Modify Priority - Highest

When a {bug} is still in {To Do} status 5 hours after it was created, remind the {assignee} again

Trigger	Conditions	Actions
Fixed Time - Created Time - After - {5 hour}	Add Fields Conditions - Status - Equal to - To Do(Bug)	Personal Notification - Notification Channel: In-site /Slack/Email - Recipients: Assignee

When creating a Git commit with {fix} in the commit message, change the {bug} status to {Fixed}

Trigger	Conditions	Actions
Create a Git Commit	Git Commit Information - Includes - {fix}	Modify Fields - Modify Status - Fixed(Bug)

When the status of a {bug} is modified from {Fixed} to {To Do} or {Returned}, tag it as {Returned}

Trigger	Conditions	Actions
Field Update - Modify Status	Add Fields Conditions - Status - From... To... - From: Fixed - To: To Do(Bug), Returned(Bug)	Modify Fields - Add Tags - {Returned}